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Quality Assurance Team Leader - Malta Any language

QA team lead

Placement: St. Julian’s, Malta

How’s a QA Team lead’s workday?

The company is in a phase of significant growth and are therefore strengthening their operations to deliver the same high standard of service and offering as in the past.

You will be one of the key players in assuring a high level of quality assurance regarding customer satisfaction and service excellence.

Scope of the role:

  • Establishing and optimizing standards for quality assurance and data processing.
  • Preparing routine reports referring to the customer interaction department, both internally and externally.
  • Supporting quality assurance agents in their daily work.
  • Performing gap analysis of new requirements against existing operational framework and flows.
  • Creating root-cause analysis to determine and quantify reasons for forecast variance and recommend changes to enhance accuracy and effectiveness.
  • Conducting calibration checks of the quality assurance team.
  • Assisting department manager in ad hoc data analysis.
  • Reviewing training platform, ensuring that content aligns with the agreed standard.

Whos our new QA Team lead?

We are searching for someone that is very passionate and have an excellent understanding of customer care and satisfaction. In addition, you will need to have at least one year of experience in a QA-related role or similar, preferably in a team leader position.

This position is intended to be a growing ground for someone that’s ambitious, hardworking and that take the initiative.

You will need to be well versed in English and have a good understanding and knowledge about Google workspace products such as sheets.

Scandistaff

Scandistaffis a licensed (lic. 130) Scandinavian HR-partner that specializes in the recruitment of skilled iGaming professionals. We match candidates with attractive companies in Malta, Gibraltar and the rest of the UK. Scandistaff offers the possibility to take part in exciting opportunities at attractive companies that rarely reach the open market.

 

Follow us on Facebook, Twitter and our website to find out about the latest vacancies for Scandinavians in Malta, England and Gibraltar.

Equal opportunity employment

Scandistaff is an equal opportunity employment agency that values diversity. All employment/selection is decided on the basis of qualifications, merit and business needs. We are in compliance with The Discrimination Act (2008:567) issued by the European Union.

Do you want to be the QA Tean lead?

The recruitment is on-going, so please apply immediately. Send your application through our website http://www.scandistaff.com/apply. Please note that we need the application in English. Tell us about someone you think fits the job and you will get a tip bonus if he or she gets hired. If you have questions, please contact the recruitment manager Carl-Henrik Larneryd at phone number: +46 (0)31-3139318. You can also reach us through our Skype client: SCANDISTAFF.

We look forward to receiving your application!

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