Customer service pro - Malta German
Placement: Sliema, Malta.
How’s a CS pro’s workday?
You will be the first point of contact for all German-speaking players that have a problem or a question related to online casino, payment/account issues or promotions. You will also be assisting players in undergoing a so-called KYC-process and verifying their documents related to this. As the role is variated with many different types of tickets, questions and issues will your multitasking skills and tech-savviness be put to the test as there are several backoffice systems for logging information. It’s also important to know that you will only assist the players via live chat and email (no phone calls).
Who is our new CS Pro?
If you love helping people out and giving excellent service are you the one we’re looking for. Naturally, you’ll need to master German as well as being fluent in English. You’ll need to be a team player as you’ll collaborate with lots of colleagues in several departments. It’s a huge plus if you’re interested in IT and have strong tech skills as this is a company in the online business.
We offer permanent full-time employment, 40h work week and we will also provide you with relocation support (flight ticket, taxi transfer and accommodation for a couple of days). Other than that, are frequent company and team events being held and for those that want to be active, are gym memberships or any other related activities being paid for by the company.
Scandistaffis a licensed (lic. 130) Scandinavian HR-partner that specializes in the recruitment of skilled iGaming professionals. We match candidates with attractive companies in Malta, Gibraltar and the rest of the UK. Scandistaff offers the possibility to take part in exciting opportunities at attractive companies that rarely reach the open market.
Follow us on Facebook, Twitter and our website to find out about the latest vacancies for Scandinavians in Malta, England and Gibraltar.
Do you want to be the CS Pro?
The recruitment is on-going, so please apply immediately. Send your application through our website https://www.scandistaff.com/apply. Please note that we need the application in English. Tell us about someone you think fits the job and you will get a tip bonus if he or she gets hired. If you have questions, please contact the recruitment manager Carl-Henrik Larneryd at phone number: +46 (0)31-3139318. You can also reach us through our Skype client: SCANDISTAFF.
We look forward to receiving your application!